5c1849d89e6e99eda0adf610
Air Pollution, Odor or Dust Complaint
Use this service request type to report dust, odors or other air pollution from commercial and industrial sites. This service request does not apply to privately owned barbecues and fireplaces.
true
batch
code:VAZ
Health
5c1849d89e6e99eda0adf546
Asbestos Complaint
Use this service request to report any asbestos-related complaints.
true
batch
code:VAT
Health
5ffc7e655246a87d5d7c245d
COVID-19 - Coronavirus
Use this code to inquire about COVID-19 - Coronavirus.
true
batch
code:COVID
Health
5c1849d89e6e99eda0adf5e7
Construction & Demolition Complaint
Use this service request to report issues with construction or demolition sites. To report dust, odors or other air pollution from construction sites use the Air Pollution, Odor or Dust Complaint. If the complaint is related to noise and the work if occurring between 8PM and 8AM, call 311.
true
batch
code:VAT5
Health
5c1849cf9e6e99eda0adb576
Daycare Center
Use this service request to report health or sanitary issues with daycare centers. If the issue is related to food, use “Restaurant Complaint” instead.
true
batch
code:HHC
Health
5c1849d89e6e99eda0adf4a7
Equipment Noise Complaint
Use this service request report excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment. If the noise occurs between the hours of 8PM and 8AM, please call 311. If your complaint is regarding street musicians, bar noise, or loud music please refer to the Chicago Police Department.
true
batch
code:VAH
Health
5c1849d89e6e99eda0adf595
Gas Station and Storage Tank Complaint
Use this service request to report issues related to under-ground storage tanks and above-ground storage tanks, pump malfunctions, odors, and fuel spills.
true
batch
code:VAT3
Health
5c1849cb9e6e99eda0ad9f07
Groceries
This service request is used to report problems related to food safety at grocery stores. For problems relating to pricing, weights, expiration dates, or other business issues (rather than health), use “Consumer Retail Store Complaint” instead. ’
true
batch
code:HFC
Health
5c1849cb9e6e99eda0ad9ea6
Health Club
Used to report problems related to sanitation or health risks at health clubs. Problems relating to pricing or other business-related issues should be reported under "Consumer Fraud Complaint."
true
batch
code:HEE
Health
5c1849cb9e6e99eda0ad9e46
Hotel/Motel - Health Department
Used to report problems related to sanitation or health risks at hotels or motels. Problems relating to pricing or other business-related issues should be reported under "Consumer Fraud Complaint."
true
batch
code:HEA
Health
5c1849cb9e6e99eda0ad9e1f
Lead Inspection Request
This service request is used to request an inspection of a building for lead paint or other lead hazards, especially when small children live in the dwelling. PLEASE NOTE: This code should not be used for a Water Lead Test Kit Request or Water Lead Test Visit Request.
true
batch
code:HDF
Health
5c1849d79e6e99eda0adf19d
Licensed Pharmaceutical Representative Complaint
To report pharmaceutical representative's failure to show a license or comply with ethical standards.
true
batch
code:LPRC
Health
5c1849d39e6e99eda0add4a0
Pushcart Food Vendor Complaint
This service request is used to report health or sanitary problems with pushcart food vendors.
true
batch
code:CORNVEND
Health
4fd6e4ece750840569000019
Restaurant Complaint
This service request is used to report problems related to food safety at restaurants. Do not use this type to report problems relating to pricing, weights, expiration dates, or other business issues. These complaints are to be entered as Consumer Retail Store Complaint.
true
batch
code:HFB
Health
5c1849cb9e6e99eda0ad9f2e
Smokeless Tobacco at Sports Event Complaint
Use this Service Request Type to report violations of the No Smokeless Tobacco Use Ordinance passed by the Chicago City Council to protect the health of patrons and workers against the known dangers of smokeless tobacco. A photo or video is required to follow up on complaints of individuals using smokeless tobacco at sports venues.
true
batch
code:HFF
Health
5c1849cf9e6e99eda0adb4e0
Smoking: Non-Food Establishment
This code is used to report violations of the Chicago Clean Indoor Air Ordinance passed by the Chicago City Council to protect the health of patrons and workers against the known dangers of tobacco smoke, including second-hand smoke. This is specifically for a non-food establishment.
true
batch
code:HFS
Health
5c1849d89e6e99eda0adf5be
Spills or Dumping in Natural Water Ways
Use this service request to report pollution into rivers, lakes, canal, or sewers.
true
batch
code:VAT4
Health
5c1849d69e6e99eda0adea62
Tanning and Body Art Complaint
Use this Service Request type to report complaints related to the use of tanning equipment, receipt of a tattoo or other body art procedure including body piercing and permanent make up.
true
batch
code:TABA
Health
65ccf6e8e07c0bf411016278
Test Type Code Follow-Up
false
batch
code:TTCFU
Requests for CSR Assistance
4ffa9cad6018277d4000007b
Alley Light Out Complaint
Report an alley light out (located on a wooden pole). To report street lights that are not working, use Street Light Out.
true
batch
code:SFA
CDOT - Department of Transportation
5c1849ce9e6e99eda0adada2
Alley Pothole Complaint
Report alley potholes. To report a utility cut (usually a square cut made for utility repairs) or a sinkhole (a deep dip or void in the pavement) call 311 directly.
true
batch
code:PHB
CDOT - Department of Transportation
5c1849cd9e6e99eda0ada6af
Bicycle Request/Complaint
Use this service request to report abandoned bikes (Except for Divvy or 'Lyft' branded bikeshare bikes, instead, use service request 'Divvy Bike Parking Complaint'). Bicycle Request Complaint can also be used to report damage to bike racks, report construction blocking bike lanes, request a new bike lane, bike program literature, and new bike rack or visit https://bikeparking-chicago.hub.arcgis.com/
true
batch
code:PCL
CDOT - Department of Transportation
4fd3b656e750846c53000004
Pothole in Street Complaint
Report locations of street potholes. Use Alley Pot Hole to report potholes in alleys.
true
batch
code:PHF
CDOT - Department of Transportation
5d8124525246c8501125bbf9
Protected Bike Lane - Debris Removal
This type code is for debris removal at protected bike lanes that cannot be picked up by Street Sweepers. If debris is located in the parkway, vacant lot or alley please submit a Street Cleaning Request.
true
batch
code:PBLDR
CDOT - Department of Transportation
5c1849d69e6e99eda0ade852
Sidewalk Inspection Request
Use this service request to report the condition of City sidewalks or accessibility (ADA) ramp issues.
If you are requesting sidewalk repair, please continue. The city will complete a sidewalk condition survey.
true
batch
code:PBS
CDOT - Department of Transportation
5c1849d19e6e99eda0adc3fa
Sign Repair - Base / Bolt Removal
Report empty sign bases or bolts sticking up from the sidewalk that need to be removed.
true
batch
code:SIGNREMO
CDOT - Department of Transportation
5c1849cb9e6e99eda0ada115
Sign Repair Request - All Other Signs
Report maintenance issues to miscellaneous missing, damaged or graffitied signs such as bike route, disabled parking, street name, and loading zone, parking restriction, pedestrian crossing, or speed limit signs. Please note "Do Not Enter", "One-Way", and "Stop" signs have their own service request types.
Requests to have new signs installed (meaning the sign has never existed at the location before) must be made directly to the alderman's office.
true
batch
code:PCE
CDOT - Department of Transportation
5c1849c89e6e99eda0ad915c
Sign Repair Request - Do Not Enter Sign
Report maintenance issues to damaged or missing "Do Not Enter" signs.
true
batch
code:PCD
CDOT - Department of Transportation
5c1849c89e6e99eda0ad9132
Sign Repair Request - One Way Sign
Report maintenance issues to damaged or missing "One Way" signs.
true
batch
code:PCC
CDOT - Department of Transportation
5d8124525246c8501125bbbd
Sign Repair Request - Residential Permit Parking
Report missing, damaged, or faded residential parking permit signs that require maintenance. Refer new sign requests to Alderman for ordinance initiation.
true
batch
code:SRPP
CDOT - Department of Transportation
5c1849c89e6e99eda0ad9105
Sign Repair Request - Stop Sign
Report maintenance issues to damaged or missing "Stop" signs.
true
batch
code:PCB
CDOT - Department of Transportation
5d8124525246c8501125bc1e
Snow Removal - Protected Bike Lane or Bridge Sidewalk
This type code is for snow removal requests for protected bike lanes that require special snow removal equipment and cannot be plowed by typical snow removal trucks and for Bridge Sidewalks that need to be cleared of snow.
true
batch
code:SNPBLBS
CDOT - Department of Transportation
5c1849d69e6e99eda0adea3b
Snow – Uncleared Sidewalk Complaint
Use this service request to report sidewalks in the public way that have not been cleared (shoveled or salted) within 15 hours after a snow/sleet event.
true
batch
code:SWSNOREM
CDOT - Department of Transportation
5c1849cc9e6e99eda0ada33e
Street Light On During Day Complaint
Report street lights that are on during the day.
true
batch
code:SFN
CDOT - Department of Transportation
4ffa9f2d6018277d400000c8
Street Light Out Complaint
Report a street light outage on a residential or arterial street (street lights are located on metal poles).
true
batch
code:SFD
CDOT - Department of Transportation
5c1849ca9e6e99eda0ad9bc0
Street Light Pole Damage Complaint
Report a street light pole that has been severely damaged and/or knocked down. To report traffic signal pole down, use Traffic Signal Out. To report street or traffic pole access doors that are missing, use Street Light Pole Door Missing.
true
batch
code:SFK
CDOT - Department of Transportation
5c1849cc9e6e99eda0ada3f2
Street Light Pole Door Missing Complaint
Report a missing cover plate at the base of a street light or traffic signal pole.
true
batch
code:SFQ
CDOT - Department of Transportation
4ffa9db16018277d400000a2
Traffic Signal Out Complaint
Report traffic signals and/or pedestrian crosswalk signals that are not working or are flashing.
true
batch
code:SFB
CDOT - Department of Transportation
5c1849ca9e6e99eda0ad9b75
Viaduct Light Out Complaint
Report lights located under viaducts that are not working or are damaged.
true
batch
code:SFC
CDOT - Department of Transportation
5c1849cf9e6e99eda0adb736
Business Complaints
Use this service request to report an individual or business enterprise conducting business without proper City of Chicago business license or permit.
true
batch
code:RBL
BACP - Business Affairs and Consumer Protection
5c1849d39e6e99eda0add5b8
Cab Feedback
Use this service request to report problems with a taxicab related service. Complaints are investigated about the condition or safety of a cab, a driver refusing to pick up a passenger or take them to their destination, reckless driving, overcharge on the fare or discourtesy to passengers or fellow motorists. It is vital to have a complainant's name/contact info, as disciplinary action may be impossible without this vital information.
true
batch
code:CSC
BACP - Business Affairs and Consumer Protection
5c1849d49e6e99eda0addc71
Cable TV Complaint
This service request is used to report billing, service or any other problems with cable television companies that operate under the City of Chicago cable franchise agreement.
true
batch
code:OCC
BACP - Business Affairs and Consumer Protection
5c1849d59e6e99eda0addef0
Consumer Fraud Complaint
Use this service request to report unscrupulous or possibly illegal practices by a business (i.e., Defective Merchandise; Paid for a service such as home repair that was not completed; Deceptive Immigration Service Tactics; Failure to Honor a Warranty; Unauthorized Charges added to purchase price, etc.).
true
batch
code:CSF
BACP - Business Affairs and Consumer Protection
5c1849cf9e6e99eda0adb2fa
Consumer Retail Business Complaint
Use this service request to report complaints against retail businesses in the City of Chicago (i.e., Refund Violation, Foodware Violation, Overcharged, False Advertisement, Outdated Merchandise).
true
batch
code:CST
BACP - Business Affairs and Consumer Protection
5c1849d79e6e99eda0adeff2
Inaccurate Fuel Pump Complaint
Use this service request to report complaints about inaccurate/inappropriate charges for fuel, pumps dispensing contaminated fuel, and other fuel pump issues in the City of Chicago (i.e., Leaking nozzle or hose; Price counter continues to run after fuel stops dispensing, etc.).
true
batch
code:FPC
BACP - Business Affairs and Consumer Protection
5c1849d49e6e99eda0addbec
Inaccurate Retail Scales Complaint
Use this service request to report problems with behind-the-counter scales used by retail businesses in the City of Chicago (i.e., scales used to weigh produce or deli items; scales used by private shipping services such as FedEx, UPS, and USPS). It does not include hanging scales used by consumers.
true
batch
code:INR
BACP - Business Affairs and Consumer Protection
5c1849d39e6e99eda0add0bf
Liquor Establishment Complaint
This service request is used to report all complaints against liquor license holders, including sale of alcohol to minors, establishments that generate excessive noise, cash payouts on poker or other gambling machines, sale of single cigarettes or sale of cigarettes to minors.
true
batch
code:LIQUORCO
BACP - Business Affairs and Consumer Protection
5c1849c89e6e99eda0ad91c3
No Solicitation Complaint
Use this service request to report a person or business distributing commercial advertising matter (e.g., coupons, menus, sales announcements, general advertisements) on private property.
true
batch
code:NOSOLCPP
BACP - Business Affairs and Consumer Protection
5c1849d59e6e99eda0adde83
Outdated Merchandise Complaint
Use this service request to report food or over-the-counter medication being sold after the sell-by date by retail businesses in the City of Chicago. Food and medication that has not expired, but the consumer believes to be unsafe, should be reported to the Chicago Department of Public Health.
true
batch
code:ODM
BACP - Business Affairs and Consumer Protection
5c1849ce9e6e99eda0adaec8
Paid Sick Leave Violation
Use this service request to enter complaints regarding Paid Sick Leave Ordinance and Anti-Retaliation (COVID-19) violations from any employee who works at least 2 hours within a 2 week period within the City of Chicago, and is at least 18 years old.
true
batch
code:PSL
BACP - Business Affairs and Consumer Protection
65ccf6e5e07c0bf41101377f
Personal Delivery Device Complaint
Report issues regarding the operations of Personal Delivery Devices (PDD), which are defined as electric-powered devices that are intended to transport property primarily on areas normally designated for pedestrians. Report issues such parking on public way, operating in restricted areas, etc. For customer service issues, please contact the PDD company.
true
batch
code:PDD
BACP - Business Affairs and Consumer Protection
5c1849d59e6e99eda0addf20
Public Vehicle/Valet Complaint
This service request is used to report complaints against any Charter Bus/Trolley, Horse-Drawn Carriage, Limousine Service, Pedicab, or Valet Parking Service.
true
batch
code:CSP
BACP - Business Affairs and Consumer Protection
5c1849d09e6e99eda0adb78a
Renters and Foreclosure Complaint
Use this service request to report if the property you live in was foreclosed and you did not receive proper notice regarding the option of renewing your lease or receiving relocation assistance (e.g., building is foreclosed and you are being forced out without any options).
true
batch
code:RFC
BACP - Business Affairs and Consumer Protection
5c1849d09e6e99eda0adb7c4
Ridesharing Complaint
This service request is used to report complaints against Uber, Lyft, Via or other ride-share companies.
true
batch
code:TNP
BACP - Business Affairs and Consumer Protection
5c1849d19e6e99eda0adc366
Shared Housing/Vacation Rental Complaint
Use this service request to report issues regarding vacation rental properties (e.g., VRBO (Vacation Rental by Owner)), Shared Housing (i.e., AirBNB) and Bed and Breakfasts. Complaint examples include, but are not limited to the following: service not provided, poor condition of property, excessive noise, etc.
true
batch
code:SHVR
BACP - Business Affairs and Consumer Protection
5c1849d39e6e99eda0add373
Sidewalk Café/Outdoor Dining Complaint
Use this service request to report complaints against a restaurant's sidewalk café or outdoor dining area (i.e., not enough space for pedestrians to walk by; obstruction of sidewalk, etc.)
true
batch
code:CAFE
BACP - Business Affairs and Consumer Protection
5c1849ce9e6e99eda0adac9c
Tobacco - General Complaint
Use this service request to report sale of tobacco products or tobacco accessories without the required City of Chicago business license, and to report tobacco violations (i.e., Business selling unstamped or loose cigarettes).
true
batch
code:BAG
BACP - Business Affairs and Consumer Protection
5c1849c89e6e99eda0ad9186
Tobacco - Sale to Minors Complaint
Use this service request to report a business that may be selling tobacco products and/or tobacco accessories to children under 18 years of age.
true
batch
code:BAM
BACP - Business Affairs and Consumer Protection
5c1849d29e6e99eda0adc9a5
Wage Complaint
Use this service request to submit a complaint regarding minimum wage and/or wage theft violations from any employee that works two or more hours within any two week period.
true
batch
code:MWC
BACP - Business Affairs and Consumer Protection
4ffa4c69601827691b000018
Abandoned Vehicle Complaint
Use this service request to report an abandoned vehicle. (Car, truck, motorcycle, etc.)
true
batch
code:SKA
Streets and Sanitation
5c1849cf9e6e99eda0adb01b
Bee/Wasp Removal
This type code is for bee and wasp removal. Note: The City does not remove nests from private property/dwelling/back yards.
true
batch
code:SGG
Streets and Sanitation
5c1849d19e6e99eda0adc51c
Blue Recycling Cart
Use this service request when a recycling container has been damaged or stolen and a replacement is needed. Note: This service request is for residents who are eligible for collection services with the Department of Streets & Sanitation, for more information go here: https://www.chicago.gov/city/en/depts/streets.html
true
batch
code:SRRC
Streets and Sanitation
5c1849d29e6e99eda0adcc03
Clean Vacant Lot Request
This service request is used to report litter, trash or debris on vacant lots. If your request is regarding excessive debris or illegal dumping, please use the "Fly Dumping Complaint" instead. If your request is for Weed Removal, please call 311 to submit a "Weed Removal Request" instead.
true
batch
code:SCT
Streets and Sanitation
5c1849d29e6e99eda0adc9d3
Clean and Green Program Request
This service request is used to request supplies for neighborhood clean-up activities. Tools are loaned to community groups throughout the year. Requests for tools must be received 3-4 business days prior to date of clean up. Tools and bags will be picked up at the local Streets & Sanitation Division. Groups wishing to have a weekend clean-up must pick up the supplies on Friday. (Tools may be picked up on Saturday only on the special citywide Clean and Green days.)
true
batch
code:NAA
Streets and Sanitation
5c1849cf9e6e99eda0adb1fe
Dead Animal Pick-Up Request
This type service request to report a dead animal that needs to be picked-up and removed.
true
batch
code:SGQ
Streets and Sanitation
5c1849d09e6e99eda0adbd3c
Dead Bird
This type code is for tracking dead birds, especially as they relate to the West Nile Virus.
true
batch
code:SGV
Streets and Sanitation
5c1849d39e6e99eda0add2a9
Fly Dumping Complaint
This service request is used to report garbage or construction debris that has been illegally dumped on the public way or on a vacant lot. If you are viewing the dumping in progress, call 911 with the license plate number and a description of the vehicle and/or individuals involved. If you are reporting the problem after the fact, please include the license plate number and a description of the vehicle and/or individuals involved on this service request.
true
batch
code:SDR
Streets and Sanitation
5c1849d19e6e99eda0adc3bc
Garbage Cart Maintenance
If your black plastic City of Chicago garbage cart is missing, it may be replaced. You must let us know how many carts are missing, and how many carts you have remaining at the address. We also need to know the approximate date when you first noticed the cart missing.
true
batch
code:SIE
Streets and Sanitation
65ccf6e1e07c0bf41100fbd9
Graffiti Removal Request
Use this request to report graffiti that is on your property, public property or on someone else's property. Graffiti will be removed from public or private property by Graffiti Program. Graffiti will either be painted over (if the graffiti is on a painted surface) or blasted off with a high pressure baking soda and water solution (if it is on brick, cement or stone).
true
batch
code:GRAF
Streets and Sanitation
5c1849d29e6e99eda0adcd3f
Ice and Snow Removal Request
This service request is for removal of ice and snow from city streets. Crews make every effort to remove snow and ice from streets as quickly as possible during the winter months. Certain answers are required to request snow/ice removal equipment (i.e., address of the problem, is the problem on a main street or side street and description of the problem). This request is not for uncleared sidewalks. To report uncleared sidewalks, use "Snow - Uncleared Sidewalk/Bike Lane Complaint."
true
batch
code:SDO
Streets and Sanitation
5c1849d09e6e99eda0adb90e
Missed Garbage Pick-Up Complaint
Use this service request to report the city truck that regularly picks up your garbage has not done so. Let us know if only your garbage pickup was missed, or if the entire alley was missed. If you do not know your garbage pickup schedule, then you may call 311 for information.
The Department of Streets and Sanitation, Bureau of Sanitation is responsible for this service.
true
batch
code:SCC
Streets and Sanitation
5c1849d29e6e99eda0adcc54
Recycling Inspection Request
Use this service request type to requests an inspection for compliance. Landlords, management companies and businesses who want more information on compliance can call (312)744-2413.
true
batch
code:SCX
Streets and Sanitation
5c1849d49e6e99eda0add726
Recycling Pick Up
Use this service request for requesting a missed recycling pick-up. Note: Prior to submitting your request, please confirm your collection day by visiting this link: https://www.recyclebycity.com/chicago/schedule
true
batch
code:SRRP
Streets and Sanitation
4fd3b9bce750846c5300004a
Rodent Baiting/Rat Complaint
Use this service request to report a rodent or rat problem.
true
batch
code:SGA
Streets and Sanitation
4fd3b750e750846c5300001d
Sanitation Code Violation
Use this service type to report unsanitary conditions on private property that should cause the owner to be cited for violating the City's sanitation codes. Certain questions must be answered to initiate an investigation: the location address and what type of problem exists. It is helpful to know who is responsible for the problem, if known. If you can leave your name and phone number, the inspectors sometimes need to contact the complainant in order to issue a citation to the violator.
true
batch
code:SCB
Streets and Sanitation
5c1849d39e6e99eda0add329
Snow - Object/Dibs Removal Request
Use this service request to have items removed from parking spaces. (i.e., Chairs, Buckets, Cones, etc.).
true
batch
code:SDW
Streets and Sanitation
5c1849d29e6e99eda0adcd6f
Street Cleaning Request
This service request is used for curb to curb sweeping the debris off the street by a street sweeping machine (mechanical sweeper).
true
batch
code:SDP
Streets and Sanitation
4fd3bbf8e750846c53000069
Tree Debris Clean-Up Request
Use this service request to request a pick-up of a pile of branches or bushes. The branches/bushes must be neatly stacked in the alley or City parkway near the curb. Blocking a street, sidewalk of alleyway may result in a sanitation code ticket being issued. Certain questions must be answered to complete this request: e.g., is the amount larger than a desk and where is the debris located.
The Department of Streets and Sanitation, Bureau of Forestry picks up large piles of branches. Use this service request for all Debris Removal requests.
true
batch
code:SEL
Streets and Sanitation
5c1849d49e6e99eda0adda37
Tree Planting Request
Requests to plant a tree on the City parkway in front of your house are done through this service request. The parkway is the space between the curb and the city sidewalk.
Certain answers are required to enter a work order: the address you want a tree planted at, how many trees you want planted, and whether a tree has been planted at this address recently.
The Department of Streets and Sanitation, Bureau of Forestry oversees tree planting for the City of Chicago.
true
batch
code:SED
Streets and Sanitation
5c1849d59e6e99eda0ade15c
Tree Removal Request
A City inspector will check trees on the public way to determine if they are dead or diseased. The inspector will order the removal of dead or dangerous trees. If a tree is not dead or diseased the City will not remove it. Certain answers are required to enter a work order to request removal of a tree from city property: the address at which the tree is located and the location of the tree to be inspected (parkway near the curb, in alley or City-owned vacant lot etc.).
true
batch
code:SEE
Streets and Sanitation
5c1849d59e6e99eda0ade19c
Tree Trim Request (NO LONGER BEING ACCEPTED)
Starting Spring 2023, Chicago’s public parkway trees will be trimmed utilizing an Area Tree Trimming program; therefore, DSS is no longer accepting individual tree trimming requests.
true
batch
code:SEF
Streets and Sanitation
5c1849ca9e6e99eda0ad9885
Weed Removal Request
High weeds can be cut and removed from the public way by using this service request. Certain answers are required to report high weeds: the address and the location(vacant lot, alley etc.) of the overgrown weeds.
The Department of Streets and Sanitation, Bureau of Sanitation cuts weeds for the City of Chicago.
true
batch
code:SCP
Streets and Sanitation
5c1849d29e6e99eda0adcbda
Wire Basket Request
Use this service request for requesting a wire basket on a corner in front of a business or store front.
true
batch
code:SCS
Streets and Sanitation
5c1849d29e6e99eda0adcba5
Yard Waste Pick-Up Request
Yard waste consists of leaves, grass clippings, branches, brush, clippings from shrubbery, and garden waste. Yard waste does not include dirt, rocks, or gravel. Piles of tree branches that are approximately the size of two garbage carts or smaller are picked up by the yard waste collection crews. Piles that are larger should be entered into the system as Tree Debris.
true
batch
code:SCQ
Streets and Sanitation
5c1849d69e6e99eda0adea8a
Animal In Trap Complaint
Use this service request to report an animal in a trap. Do not use if the animal is loose inside a house or building. Do not use this service request to report animals confined in boxes or carriers – use Stray Animal call type instead.
If the animal is in a private trap CACC will not pick it up. The caller must make arrangements via internet/email at visitcacc@cityofchicago.org to bring the animal to CACC. Callers without a valid state issued permit will have the trap confiscated (i.e., not returned) & may be referred to the state for illegal trapping for possible fines.
true
batch
code:EBD
Animal Care and Control
5c1849eb9e6e99eda0ae4082
Coyote Interaction Complaint
Use this service request to report coyote interaction. Sightings from a distance should not be reported as coyotes are state-protected wildlife.
true
batch
code:CIAC
Animal Care and Control
5c1849d69e6e99eda0ade9ee
Nuisance Animal Complaint
This service request is used to report complaints regarding unlicensed, unvaccinated animals, excessive noise or dog excrement issues on the public way. This does not pertain to wildlife that are commonly protected by state laws.
If the animal is "wildlife" (non-domesticate animals) CACC does not remove/relocate wildlife unless it is either injured or vicious as it is protected by state wildlife codes/laws.
true
batch
code:EAB
Animal Care and Control
5c1849cd9e6e99eda0ada819
Pet Wellness Check Request
Use this service request to report the need of a wellness check, an animal being beaten or abused, or concerns for a pet such as no food, no water, unsanitary pet conditions, etc.
true
batch
code:PET
Animal Care and Control
5c1849c99e6e99eda0ad9545
Report an Injured Animal
Use this service request to report any non-owned animal in the public way, public place, city park, on a pole, electrical wire, or train tracks that is injured or sick.
If the animal is deceased, CACC does not pick up any deceased animals, instead enter Service Request under Streets & Sanitation, "Dead Animal Pick-up Request Type Code".
true
batch
code:EAQ
Animal Care and Control
5c1849c99e6e99eda0ad942c
Stray Animal Complaint
Use this service request to report a stray animal. A stray animal is an unleashed animal not in the presence of an owner and does not pertain to wildlife which cannot be defined as strays.
If the animal is wildlife CACC will not respond unless the animal is injured or vicious as it is protected by state wildlife codes/laws.
true
batch
code:EAE
Animal Care and Control
5c1849c99e6e99eda0ad9456
Vicious Animal Complaint
Use this service request to report any animal that is exhibiting signs of being vicious, including attacking or attempting to bite. If you or your companion animal(s) has been bitten, report this to 911 who will generate a Bite Report for you and/or them.
true
batch
code:EAF
Animal Care and Control
5c1849cb9e6e99eda0ada21b
Alley Sewer Inspection Request
Use this service request to report problems with alley sewers, such as a caved-in sewer, a hole close to the sewer or standing water because the sewer is clogged. This service request can also be used to report persons illegally dumping something into an alley sewer. If you are viewing the dumping in progress, call 911 with the license plate number and a description of the vehicle and/or individuals involved. If you are reporting the problem after the fact, please include a name, address or other information.
true
batch
code:AAI
DWM - Department of Water Management
5c1849d29e6e99eda0adc88a
Low Water Pressure Complaint
Use this service request to report low water pressure inside a building that you own. Please contact your landlord if there is a problem in a space that you are renting.
true
batch
code:WBK
DWM - Department of Water Management
5c1849cc9e6e99eda0ada43a
No Water Complaint
The service request is used to report no water to property. If there is a visible leak, call 311
true
batch
code:WBJ
DWM - Department of Water Management
5c1849cc9e6e99eda0ada57e
Open Fire Hydrant Complaint
This service request is used to report illegally opened fire hydrants with water coming out of the nozzle.
true
batch
code:WBT
DWM - Department of Water Management
5c1849cb9e6e99eda0ada142
Sewer Cave-In Inspection Request
This service request is to be used for the following reasons: cave-in by the sewer, sewer cave-in in the street.
true
batch
code:AAD
DWM - Department of Water Management
5c1849d39e6e99eda0add40a
Sewer Cleaning Inspection Request
This service request is used to request that the City sewers, located on or near the curb, be checked for cleaning. Certain questions must be answered to create a work order for an inspection: the address location, whether this sewer is in front of your home and the location of the sewer (street, curb line, alley etc.).
Do not use this service type to request cleaning of a catch basin on private property. That is the property owner's responsibility.
true
batch
code:CHECKFOR
DWM - Department of Water Management
5c1849cb9e6e99eda0ada172
Water On Street Complaint
This service request is used to report water that remains on the street following a rain storm. Certain questions need to be answered to dispatch a sewer crew: the address of the location, the location of the water (middle of street, curb line, alley etc.) Additional information that is helpful includes whether water is bubbling up in the street, and from where. Noting whether any construction has been done in the street lately, and by whom, can also help.
true
batch
code:AAE
DWM - Department of Water Management
5c1849cb9e6e99eda0ada1a2
Water in Basement Complaint
Report a backup of water in your home or business under this service request. Certain questions need to be answered to dispatch a sewer crew: the address location, whether the water is dirty or clean, where the water is coming from (floor drain, toilet, shower etc.), how many inches of water have backed up and whether this is a basement, crawl space or ground level.
Do not use this service request to report water that has entered your basement through the windows.
true
batch
code:AAF
DWM - Department of Water Management
5c1849cd9e6e99eda0ada8d5
Buildings - Boiler Violation
This service request is used for comments and complaints about boilers in all residential buildings.
true
batch
code:BBB
DOB - Buildings
5c1849cf9e6e99eda0adb06c
Buildings - Electrical Violation
This service request is used for comments and complaints regarding defective and dangerous electrical wiring systems in all types of buildings and occupancies throughout the city.
true
batch
code:BBE
DOB - Buildings
5c1849cf9e6e99eda0adb0fb
Buildings - Elevator Violation
This service request is used for comments and complaints regarding all types of elevators (both passenger and freight), escalators and other similar people movers.
true
batch
code:BBH
DOB - Buildings
5c1849d19e6e99eda0adc1c8
Buildings - Furnace Violation
This code is used for comments and complaints for residential buildings equipped with gas combustion furnaces where a carbon monoxide hazard is suspected.
true
batch
code:BBP
DOB - Buildings
5c1849cd9e6e99eda0ada905
Buildings - Plumbing Violation
This code may be used for comments and complaints regarding defective plumbing systems and/or fixtures in all types in buildings. Calls may include complaints about low water pressure, no water, no hot water, backed-up or standing sewage, leaking or broken faucets/toilets/bathtubs/sinks or flooding due to defective gutters and downspouts on the outside of a building.
true
batch
code:BBC
DOB - Buildings
5c1849ce9e6e99eda0adaf4c
No Building Permit and Construction Violation
Use this service request to report persons or companies building or rehabilitating a structure without having a City Building Permit displayed. The permit is to be posted where it's visible from the public way.
true
batch
code:BBD
DOB - Buildings
5c1849d19e6e99eda0adc11d
Porch Inspection Request
This service request is used to report a porch that may be dangerous due to rot, damage, poor construction or any other conditions that may render it unsafe.
true
batch
code:BPI
DOB - Buildings
5c1849d19e6e99eda0adbfcd
Vacant/Abandoned Building Complaint
Use this service request to report an abandoned building in your neighborhood. Please call 311 directly to report any building that is in danger of collapse or poses any other hazard that may cause imminent danger to nearby tenants or the public.
true
batch
code:BBK
DOB - Buildings
5c1849ce9e6e99eda0adabcd
Aircraft Noise Complaint
Use this service request to report an airport or aircraft-related noise issue. Please note: in order to include your aircraft noise complaint in the Airport Noise Management System report, you must provide a verifiable Illinois address when completing your contact information for this request.
true
batch
code:AVN
Aviation
65ccf6d4e07c0bf4110003e2
Aircraft Noise Monitor Request
Use this code to requests an Airport Noise Management System ("ANMS") - Device to monitor the amount of noise generated from aircraft at “Midway” or “O’Hare”. The portable noise monitors allow us to provide you with a specific report on aircraft noise levels at your home during a sample two-week monitoring period.
true
batch
code:ANM
Aviation
5c1849cf9e6e99eda0adb14c
City Vehicle Sticker Violation
This service request is used to report vehicles that are registered to a Chicago address that are not displaying the City of Chicago Vehicle License on the windshield.
true
batch
code:QAC
City Clerk's Office
5c1849d89e6e99eda0adf639
Vehicle Parked in Bike Lane Complaint
Report a vehicle parking in a bike lane. This information will be used for analysis to target problem locations.
true
batch
code:VBL
Finance
62bded1a5246445592101568
Divvy Bike Parking Complaint
Used to report improperly parked Divvy bike or "Lyft" branded bikeshare bike, so it can be retrieved and/or corrected by the Divvy Operator.
true
batch
code:DBPC
Outside Agencies
5d2e519d9e6ee5a42d916b60
E-Scooter
Use this code to report an electric scooter (e-scooter) blocking the public way after a rider has finished his or her ride. We encourage the public to call the company labeled on the e-scooter. If it has been more than 2 hours after the call continue.
true
batch
code:PCL3
Outside Agencies
62bded505246445592110171
E-Scooter Parking Complaint
Report an electric scooter (e-scooter) blocking the public way after a rider has finished their ride. Residents can provide information on the e-scooter location and company, so it can be retrieved and or corrected by the Operator. Customer service issues (such as account questions) should be directed to the appropriate e-scooter company.
Divvy/Lyft: divvybikes.com/contact or 1-855-553-4889
Lime: https://www.li.me/ or support@li.me or 1-888-546-3345
Superpedestrian: support@superpedestrian.com or https://superpedestrian.com/ or 1-844-701-8163
Spin: support@spin.pm or www.spin.app or 1-888-249-9698
true
batch
code:ESPC
Outside Agencies
6571eee852469b72ad33094b
CHA - How's My Driving
CHA - How's My Driving" needs to be configured and then activity outcome added for Chicago Housing Authority.
false
batch
code:NAH25
Chicago Housing Authority
5c1849d39e6e99eda0add01e
Extreme Weather Notification
In case of a Heat Warning or a Wind Chill Warning, the City will activate the Extreme Weather Notification System to provide weather information to those with special needs. Through its Emergency Telephone Notification System (or 911 Callback) the City will contact registered households with a recorded telephone message that will provide (1) weather forecasts and safety tips, (2) City services information (e.g. cooling/warming centers), and (3) how to register for an in-person well-being check.
true
batch
code:JNS
Extreme Weather Notification
5c1849d39e6e99eda0add046
Park Repair/Maintenance
This type code should be used to report facilities management issues , and all issues dealing with needed maintenance work at Chicago Park District Facilities and Grounds. In the description, please note the name of the park or park district facility.
true
batch
code:KAC
Chicago Park District
5c1849d79e6e99eda0adefce
Commercial Fire Safety Inspection - FAC
This service request is used to ask the Fire Department to schedule an inspection to determine whether fire hazards exist in a commercial property. If a residential inspection is needed enter a building violation instead.
true
batch
code:FAC
Fire
5c1849d39e6e99eda0add34d
Bungalow/Vintage Home Information Request
This service request is used to request the mailing of information on technical assistance to current and would-be owners of Historic Chicago Bungalows and Vintage Homes. Information will be sent to you that can guide you in the purchase, restoration, or modernization of these homes, and help you find the resources you need.
true
batch
code:BUNGALOW
Department of Housing
5c1849cf9e6e99eda0adb70d
Home Buyer Program Info Request
Department of Housing offers different programs to assist homebuyers looking to purchase their primary residence in the City of Chicago. Programs are limited to funding availability and applicants must meet ALL eligibility requirements. Please provide name and email address or mailing address to receive additional information.
true
batch
code:HOP
Department of Housing
5c1849d19e6e99eda0adc595
Small Accessible Repairs and Ramps for Seniors
Provides enabling devices to 1-to-4 unit residences occupied by low and moderate income seniors who are at least 60 years of age. The program addresses issues of accessibility, safety, and security by providing needed upgrades, including grab bars, ramps, and other needed repairs so seniors can maintain their independence.
true
batch
code:HRAIL
Department of Housing
6571eee852469b72ad330739
Post Planting Inspection
false
batch
code:BOF-POSTPLANT
6571eee852469b72ad33078e
Tree Planting - Vendor
false
batch
code:BOF-PLANTING
4fd3b167e750846744000005
rodent
false
batch
code: